Reviews for Keith Heating & Cooling, Inc.
Take a moment to read reviews and testimonials from clients who have used Keith Heating & Cooling for their heating & cooling needs throughout the Akron area.
When I was a law student living in Ohio, my landlord had problems with our HVAC and called Keith Heating & Cooling. Keith was very professional and got the job handled quickly so I could go back to living comfortably. While chatting with him, I noticed there was something different about him compared to other contractors with whom I’d come in contact. Turns out that he’s a Christian, and that he operates his business by Christian principles. I’m a Christian too, and I was very impressed! I just had to give a shout-out today when I was reminded of him after getting my alumni newsletter.
We just had the Keith Heating and Cooling team put an air conditioner and air handling unit in our old house and couldn’t have asked for a better experience. The quote was more then fair for the job (remove a 50-year old commercial air conditioner from our attic and propose a new solution), and they completed the job faster than expected! Gary was the lead technician on the job, a not only was he really professional and thoughtful, he left our house cleaner than when he got their each day – no small feat considering he probably had to travel from our attic, through our kitchen, outside and back a hundred times a day. At the beginning of the project, I was really just hoping for something that was a little quieter than the crazy unit we had, and I am blown away with how quiet and cool our new handler and heat pump has been. Keith and Gary were easy to get a hold of and very conscientious about making sure we were happy. The Keith team did a great job, and I would recommend them to anyone.
Had my furnace and A/C unit replaced by these guys. They did a great job and went the extra mile (spending several extra hours feeding a difficult wire to avoid punching holes in the wall of my finished basement). Very nice people and great at their jobs.
I’ve been a customer of Keith Heating and Cooling for almost twenty-five years and have nothing but praise for this company, the owner, office staff and technicians. Not only are they polite but schedule service within a four hour window so the entire day is not wasted. And, right before the tech arrives, a phone call is received saying that he is on his way. This company installed a new furnace and AC for me while I was in the hospital and they are one of the very, very few companies I would trust in my home when I am not present. Keith, the owner, is very accessible which is not the case with many other establishments. Kudos to a well run company that provides the service they promise not only during business hours but after hours as well.
I used them for a recent furnace tune-up. Friendly worker who answered all my questions. I asked him to check the heat exchanger, as my furnace is approaching 20 years old and heat exchangers can crack over time. He used a borescope to view the heat exchanger and was able to view a small rust spot on a rivet. As an energy auditor and home inspector, I was sad to see the beginning stages of corrosion but glad the worker took the time to thoroughly examine the unit. Would call again for service and would have them quote a new unit when that time comes.
Thanks for sending a good tech and not a kid!
I had great service! They were on time, very knowledgeable, courteous, and fixed my problem onsite, that no one else could fix.
Mitch was extremely personable and professional. He solved our AC problem quickly and efficiently. And I must say, I love, love, love the fact that he entered our home with booties on. I’ve had service “professionals” come into my house in the past with dirty shoes, leaving tracks on carpet and floor. Also, I’d like to say a special thank you to the lady (I forget your name, SORRY!) who answered the phone when I called Keith Heating and Cooling, she was extremely personable. And that greeting? “How can I make your day happy?” Loved it. She was able to schedule me in the same day, even with their busy schedule. I would recommend this company to anyone in need of heating and cooling services. Thank you.
I can’t say enough about Alex. He went above and beyond coming out to do my air conditioning maintenance. I unfortunately had a hornets nest right where he was working. He not only did my maintenance but was able to take care of all those hornets that were flying around. Good news was he didn’t get stung. He didn’t skip a beat getting the job done either. Thanks Alex for a great job!
Called Keith to get take a look at the furnace. Unfortunately it needed replaced and they gave us some pricing. Decided to go with it and they put in a high efficiency one for us. I did have to call them back a couple times because it stopped working intermittently. Took a couple times but they figured out the original installers undersized the vent. They fixed it and has worked great since. They were always on time and super respectful of the us, our pups, and the house. I would recommend them and plan on calling when We install our central air.
EDIT: We did end up calling Keith for the AC. Keith came out and looked everything over and gave me suggestions on how to make everything work. The other 2 companies I had come in told me they would add the AC and hoped it worked. I decided to go with Keith and his guys were great once again. It has been working wonderfully and this summer has been much more enjoyable. They earned the 5 star review.
Very professional, fair pricing and great customer service! Mitch also did a great job when competing routine maintenance! Definitely recommend!
Great company to work with. Very courteous people and got the broken furnace done same day. Will use again and recommend.
We were referred to Keith Heating and Cooling from the contractor who installed our furnace 7 years ago. Mitch showed up and was very professional and friendly, explaining the needed repair and the charges for it. He was prompt, and completed the repair very quickly. I would recommend Keith if you need service for your furnace!
Very polite. Awesome job. Knowledgeable. Let me know exactly what he was doing. Very clean..Thank you Mitch.
Wow! What a great experience! We knew our furnace would need to be replaced because it was over 22 years old. We called a couple local HVAC companies to come out and give us quotes for a new furnace. Once we spoke to Keith we knew we found our furnace company. We spoke originally with the owner, Keith himself. How cool that the owner would come to your house to provide a quote. Keith did more than just provide a quote he actually made suggestions that would improve air flow in the entire house. There was no annoying pushy sales nonsense, Keith simply gave us our options and explained the benefits of each furnace.Once we settled on a furnace the actual install took place only 2 days later. That is some serious customer service. The installers, Hunter, Alex and William were outstanding!! Very polite and courteous. They took extreme measures to assure that our house remained clean throughout the install process. They also explained how the furnace works and how their changes will drastically improve the heating and cooling in our house.Our new furnace is working great and we are looking forward to a reduction in our electric bill in the coming months. Thank you Keith. You have a customer for life!!!
Jim and Traci William
Mitch did a wonderful job. He found the problem right away. He was very efficient and very knowledgeable. Mitch was considerate of my needs. And got me up and running. He explained my options thoroughly. Thank you for sending such a respectful, courteous service tech. Charles McCoy referred me to your company. I am happy he did!
We had them come in to do a check up on our furnace for my mother-in-law’s, Lisa Stevanov, house. Steve was awesome. He went through the whole process and showed us some helpful little tricks to broaden our knowledge on the unit. Really good experience and work!
After receiving a call from a Tenant, that the furnace wasn’t working in a rental property. I contacted Keith Heating and Cooling, for the first time. From the very first greeting on the phone, to the call from the Technician advising me that they had finished the job. I couldn’t have asked for a more professional, conscientious and pain free experience. There’s no doubt whom I’ll be calling in the future. Top Notch Company.
My furnace was older and not very efficient, so I called Keith Heating and Cooling. Alex and William came out to install a new energy efficient heating and air system. They were very professional and attentive to all of my questions. They also protected my flooring in my house which I greatly appreciated.
Additionally, I really like the touch screen smart thermostat they installed as it allows me to tailor a heating schedule on my phone and even see the current temperature outside on the indoor touchscreen. Overall, I had a wonderful experience with Keith Heating and Cooling, and I would highly recommend them.
We have been a club member for years. All the technicians have been very knowledgeable and friendly. Steve was here to do my tune-up on the furnace Monday and explained everything while he was doing it. He was awesome!!! Funny too!! I would recommend Keith Heating and Cooling to anyone and everyone needing service or new equipment. They always treated me right. Thanks for be there. A loyal customer.
I love the service Keith Heating & Cooling provides. I have peace of mind knowing my furnace & air conditioning will be serviced twice a year. They call & schedule the appointments st my convenience. Weekends, evenings whatever is good for ME! The technicians are always personable, knowledgeable & courteous. Well worth the money spent on their monthly service plan.
I would recommend this company to anyone. They were very prompt and fast to come out and look at our issue we were having with our furnace. The service tech, Steve, was amazing and explained everything and was very thorough and all around nice guy. Very pleasant experience and will recommend them to everyone!!!!